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Mixvoip renews partnership with MeluXina to advance AI initiative
Mixvoip strengthens its presence in Belgium through the acquisition of Nomado’s client portfolio
Mixvoip joins the Odoo Community Association as a gold sponsor
2025 analysis of Mixvoip’s growth in the Belgian market
LGL Transport testimonial
SpeedGeo.net 2025: Mixvoip ranks #1 for residential and private home internet in Luxembourg
From challenger to leader 2026
Graffiti on the walls: conversations about Mixvoip and its culture
The history of Mixvoip: Timeline of key milestones
Microsoft Teams Direct Routing vs Operator Connect in 2026
Mixvoip strengthens Microsoft Teams telephony leadership with expert integration and managed services
A true international and european telecom operator
Mixvoip’s development: An interview with Loïc Didelot 2025
Introducing Strikeview – Support made simple
Solution Talenteed testimonial
EU mobile SIM with your company’s fixed number
Why we built YAPM – Yet Another Password Manager
RESTENA Internet access via Mixvoip
Voxbi 2.0: The new generation of cloud PBX made in Europe
Business internet providers in Luxembourg
Who has the fastest internet in Luxembourg?
Mixvoip and Luxfit - a long-standing success story
A decade of growth: The evolution of Mixvoip's network
A smarter way to reach the right Mixvoipies at the right time
Understanding Internet technologies in Luxembourg
Mixvoip awarded the ‘Cybersecurity Made in Europe’ label
Mixvoip becomes Luxembourg’s #2 fixed-line telephony operator
Get your personalized voice message
Internet with european-made routers and full admin access
Charity event Rcarré - Together for “Le Rêve du Petit Prince”
Luxembourg’s national volleyball league will carry a new name: The Mixvoip League
Choosing european networking hardware: Transparency, trust, and technical fit
Ensuring accurate address data with ANL
Broadcast announcements on your PBX
Mixvoip joins the LU-CIX community
Mixvoip partners with LuxProvide to elevate AI-powered
customer intelligence
Optimizing Ceph storage with advanced networking solutions
Modern, flexible, and reliable: Mixvoip transforms telephony at Municipality of Quaregnon
Fast, flexible, and local: Mixvoip ensures ICT operations for Doctena
TEMPUS : Compliance made simple for modern workforces
Understanding our price adjustment in 2025
A guide to business telephony: Cloud PBX, UCaaS, and Virtual PBX solutions for Luxembourg, Belgium, and Europe
Support for Deutsche Telekom’s CompanyFlex SIP Trunks
The 5-year lifecycle of our virtualization platform
Tractlux’s digital transformation with Azure Virtual Desktop solution
Unlocking success: Our trusted partnership with IT’s CLEAR
Prepare your holiday voice messages easily
Business phone systems: Features and vendor insights
A Guide to popular VoIP softphones, features and platforms
Choosing between on-prem and cloud solutions after VMware's acquisition
Invoicing with PEPPOL ID: A Step Toward Greater Efficiency
SIP Trunk providers in Belgium: An overview of modern business communication
Modern ICT Solutions for Trier, Rheinland-Pfalz, Saarburg, and Saarland
PBX integrators and installers in Belgium: Experts for modern communication
Telephony, internet and IT services for Namur and Wallonia businesses
Mixvoip and LiveAgent integration
Addressing concerns about Yealink phone security
Starlink: The solution for places without an internet connection
On our way to Europe (2/2)
Gigaset & Tetronik Roadshow: hands-on safety
On our way to Europe (1/2)
State-of-the-art setup for the Boris Becker International Tennis Academy
NSI Belgium trusts Mixvoip to handle its customers’ telecom needs
Ernster relies on Mixvoip to modernize its ICT infrastructure
Co-managed LAN: Taking your network to the cloud era
Is the fax dead? (2/2) UPDATE
Mixvoip named telecom company of the year at Luxembourg ICT Awards 2019
Is the fax dead?
Cloud PBX Luxembourg: Mixvoip tops the OpenField benchmark
Telephony and Internet – 1COM Group counts on Mixvoip
 

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How can I determine my SLA coverage or upgrade my SLA plan?
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When and how can I claim SLA credits for a service breach?
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Do I need a separate SLA for each site with its own internet line?
SLA
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How long does it take to get my SLA credit claim approved?
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Do you transfer SLA credits to my bank account?
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What are the key differences between ‘Certified’ and ‘Compatible’ levels?
Certification levels
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How can vendors apply for Mixvoip certification?
Certification levels
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Do you guarantee quick replacements for certified, compatible, or supported hardware?
Certification levels
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Do I receive a dedicated IP address from Mixvoip, and is carrier-grade NAT used?
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What internet speed should my business choose to ensure high productivity?
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Do I get full admin access to your router, or can I install my own?
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What is the difference between "Support hours" and "Fault processing hours"?
SLA
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What are the "monitoring and alerting" and "bandwidth graphs" features?
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Are all Emios internet packages fiber-based?
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Can I upgrade my internet line to a higher speed?
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How do the Retail internet packages differ from your more affordable standard fiber options?
SLA
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Do you provide 7-day-a-week support and intervention for Wi-Fi, network management, and telephony solutions as part of your retail service packages?
SLA
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Is the bandwidth on DIA lines dedicated or shared?
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Why should I opt for a symmetrical connection?
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Can you provide internet lines with diverse entry paths for full redundancy?
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Why doesn’t Mixvoip pull its own cables?
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Why not buy directly from the infrastructure provider?
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Which IP address will be used?
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How will I receive my invoices
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How can I contact Mixvoip?
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I want to become a Mixvoip Partner, what should I do?
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Where can I fill out a SEPA Direct Debit Mandate document?
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On which platforms is Voxbi available? Where can I download Voxbi for Windows?
admin
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Why are calls to my call group being intercepted by my mobile voicemail?
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What should I do if my Internet connection is slow?
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What test numbers can I use, and what are they for?
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What firewall settings are required for Voxbi.team to work properly?
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How can I transfer using Voxbi during a call?
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When are invoices issued?
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Can Tempus integrate Voxbi?
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Is Tempus suitable for multi-location businesses?
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Which SLA is included in the Mobile EU connect plan?
Mobile abonnement
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Can I upgrade or downgrade my plan later?
Mobile abonnement
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Which countries are included in the Zone Connect EU roaming area?
Mobile abonnement
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How is outgoing traffic billed for Google Cloud or AWS
Cloud connectivity
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Does AWS allow for encrypted direct connections?
Cloud connectivity
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How much does it cost to install the Starlink antenna?
Mobile
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What should I know about installing the satellite antenna?
Mobile
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Can I choose any internet speed or technology for my address?
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Why should I choose an internet service with a stronger SLA?
SLA
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Why do some calls appear as "anonymous" when VoLTE is enabled?
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Do you offer SIP trunk services specifically for Luxembourg?
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Does Voxbi for Windows support HID headsets?
Voxbi Desktop
windows
voxbi desktop
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Why aren’t my contacts showing up or syncing correctly?
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Is my contact data secure when syncing across devices?
Voxbi Mobile
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How does contact synchronization work in Voxbi?
Voxbi Desktop
Voxbi web
voxbi desktop
Contacts
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Will new contacts I add be available on all my devices?
Admin Portal
Mixpbx
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How do I sync my phone or CRM contacts with the telephony system?
Admin Portal
Mixpbx
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I want my calls to be forwarded to my mobile phone outside working hours. What should I do?
Admin Portal
Mixpbx
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My mobile phone doesn’t ring when I receive calls on my business number. What should I do?
Admin Portal
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Why isn’t my Mobile Twinning working even after activation?
Voxbi Mobile
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Will the caller know I am answering from my mobile rather than my office phone?
Voxbi Mobile
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What happens if I answer a call on one of the devices?
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Can I choose when my mobile phone rings?
Voxbi Mobile
Voxbi Mobile
Mobile twinning
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How do I link my mobile phone with the Voxbi extension?
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How do I activate the Mobile Twinning feature?
Mixpbx
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Will the call automatically go through Voxbi whenever I tap a TEL link?
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Voxbi doesn’t appear as an option when I tap a TEL link. What should I do?
Publish
Do I need to install anything extra to use the keyboard shortcuts?
Voxbi Desktop
shortcut
Voxbi web
voxbi desktop
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Do I need to copy-paste the number into Voxbi so I can call it using a shortcut?
Voxbi Desktop
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Can I use keyboard shortcuts to dial numbers from other applications?
Voxbi Desktop
click to call
Voxbi web
voxbi desktop
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Can I change the default call shortcut keys in Voxbi?
Voxbi Desktop
Voxbi web
voxbi desktop
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How do I enable keyboard shortcuts in the Voxbi Desktop app?
Voxbi Desktop
Voxbi web
shortcut
voxbi desktop
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What if another application, instead of the Voxbi Desktop app, opens TEL links by default?
Voxbi Desktop
click to call
Voxbi web
voxbi desktop
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How do I set up Click-to-Call on the Voxbi Windows Desktop App?
Voxbi Desktop
click to call
voxbi desktop
Voxbi web
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I have denied Voxbi access to TEL links, but it still asks me if I want to open a TEL link using Voxbi. Why is that?
Voxbi Desktop
Voxbi web
voxbi desktop
click to call
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Click-to-Call works in my browser but not in my CRM or documents. What should I check?
Voxbi Desktop
click to call
Voxbi web
voxbi desktop
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When I type ‘tel: [xxx]’ in the browser’s URL bar, the call doesn’t start. What should I do?
Voxbi Desktop
click to call
Voxbi web
voxbi desktop
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I have set my browser for the default TEL link handler, but the call always goes through the desktop app. Why is that?
Voxbi Desktop
click to call
Voxbi web
voxbi desktop
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How do I test if Click-to-Call is working on my browser?
Voxbi Desktop
Voxbi web
click to call
voxbi desktop
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What if multiple sites are listed as TEL link handlers in my browser?
Voxbi Desktop
Voxbi web
click to call
voxbi desktop
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How do I set my browser to handle Click-to-Call links?
Voxbi Desktop
Voxbi web
click to call
voxbi desktop
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How do I enable Click-to-Call on the Voxbi Web version?
Voxbi Desktop
Voxbi web
click to call
voxbi desktop
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How do I set up my headset correctly in the Windows app?
Voxbi Desktop
Windows App
windows
headset
Voxbi web
voxbi desktop
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How can I create a group of contacts?
Voxbi Desktop
Contacts
Voxbi web
voxbi desktop
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New to Voxbi Web? Take a tour!
Voxbi Desktop
onboarding
Voxbi web
voxbi desktop
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How do I sign in to Voxbi Web?
Voxbi Desktop
Desktop
Windows App
Login
Sign in
Voxbi web
voxbi desktop
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How do I enable or disable Do Not Disturb (DND)?
Voxbi Mobile
Voxbi Mobile
Do not disturb
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How do I log in?
Voxbi Mobile
Voxbi Mobile
User Access
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How do I activate or deactivate Mobile Twinning?
Voxbi Mobile
Voxbi Mobile
Mobile twinning
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How do I send an SMS via email?
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How can I send and receive faxes via email?
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How do I change the ringtone while already in a call?
Voxbi Desktop
Windows
Windows App
Desktop
Voxbi web
voxbi desktop
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How can i use APIs in my projects?
Voxbi Desktop
api
Integration
Voxbi web
voxbi desktop
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Where can i find my login?
Voxbi Desktop
Credentials
Account
Voxbi web
voxbi desktop
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How can I transfer a call?
Voxbi Mobile
Voxbi Mobile
Call transfer
Call handling
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Why are calls to my call group being intercepted by my mobile voicemail?
Voxbi Mobile
Voxbi Mobile
Voicemail
Interception
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What’s the difference between the SIP purple button and the green button call?
Voxbi Mobile
Voxbi Mobile
SIP call
Sim call
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How do I obtain a QR code?
Voxbi Mobile
Mixpbx
Voxbi Mobile
QR code
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On which platforms is Voxbi available?
Voxbi Mobile
IOS
Android
Voxbi Mobile
Publish
How do I add a soundfile?
Admin Portal
Mixpbx
Audio upload
Audio
Sound files
PBX Setup
Admin Access
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How to create an IVR?
Admin Portal
Mixpbx
Call flow
IVR
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How can I add contacts to the buttons on my desk phone?
Admin Portal
Mixpbx
Contacts
Phone configuration
Desk phone
PBX Setup
Admin Access
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How do I set up and enable Mobile Twinning?
Admin Portal
Mixpbx
Call forwarding
Mobile twinning
PBX Setup
Admin Access
Publish
How do I add an extension?
Admin Portal
Mixpbx
Extension
PBX Setup
Admin Access
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How do I change the name of an extension?
Admin Portal
Mixpbx
Username
Name
PBX Setup
Admin Access
Name change
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How do I configure time-based routing for an answering machine?
Admin Portal
Mixpbx
Time conditions
PBX Setup
Answering machine
Admin Access
Publish
How do I change my admin/sub-account password?
Admin Portal
Mixpbx
Security
Account
Password
Credentials
Reset password
Admin Access
Publish
Where can I download Voxbi ?
Voxbi Desktop
windows
mac
linux
web app
voxbi desktop
Publish
How do I log in?
Admin Portal
Mixpbx
Login
Credentials
Admin
Admin Access
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Does the Company have a formal whistleblowing policy?
Publish
Does the product/service being provided have a formal risk assessment program?
Publish
Do you have a documented anti-money laundering (AML) policy?
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Does the Company have a governance policy?
Publish
What is your knowledge of the Financial Industry legal framework?
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Are you currently under, or have ever been, the subject of an enforcement action in the last 5 years?
Publish
Have you ever filed for bankruptcy?
Publish
Does the Company undergo annual penetration testing?
Publish
Does the Company have a formal documented cybersecurity plan?
Publish
Have there been any material operational outages or downtime, particularly customer impacting, in the past 12 months?
Publish
Can you provide details about fraud levels and complaint volume over the past 12 months?
Publish
For each printer, you offer two packages: a printer and a managed printer. What is the difference?
Publish
I would like to buy a printer. What does the price include?
Publish
What does "Zone 1" mean in the travel zones?
Publish
How does a managed IT contract work?
Publish
Do you offer managed IT contracts with a fixed monthly fee?
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I am a developer. Do you have APIs I can use in my projects?
Publish
Where can I find your Code of Conduct?
Publish
What are the conditions for using the flatrate call packages for SIP trunk services?
Publish
What is the size of an SMS, and how is it calculated?
Publish
How does Mixvoip interpret the current situation of using AI to summarize phone calls?
GDPR
EU AI Act
Publish
Do you have a D-U-N-S number?
Publish
Where can I find descriptions for Tempus Security Group permissions?
Publish
Do you offer different internet packages for private individuals?
Publish
What is ISO27001?
ISO27001
Publish
How can I get an updated contract that complies with DORA requirements?
DORA
Publish
What is GDPR?
GDPR
Publish
Are customers data stored or processed by Mixvoip and where are they located?
GDPR
DORA
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What is DORA?
DORA
Publish
Where can I find the Tempus onboarding manual?
Publish
What is NIS2?
NIS2
Publish
Do fourth parties (e.g., backup, subcontractors, equipment support/maintenance, software support/maintenance, data recovery, hosting providers, etc.) have access to scoped systems and data or processing facilities?
GDPR
DORA
Publish
Are subcontractors monitored in the context of DORA?
DORA
Publish
In which countries do you have offices?
Publish
Is there an information security program that has been documented, approved by management, published, and communicated to constituents?
DORA
ISO27001
Publish
In terms of DORA, what rank do the ICT subcontractors have?
DORA
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Do you rely on subcontractors or subprocessors for ICT service provisioning, and where are these services provisioned and stored?
DORA
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Has the subcontracted ICT service a significant impact on the continuity of services provided?
DORA
ISO27001
GDPR
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What measures is Mixvoip taking on the topic of “sustainability”?
Publish
Is there an established Business Resilience Program that has been approved by management, communicated to appropriate constituents, and an owner to maintain and review the program?
Publish
How do you handle security incidents?
ISO27001
DORA
GDPR
Publish
What types of substitutability levels exist for third-party ICT service providers?
DORA
Publish
In which currency does Mixvoip operate?
Publish
How can organizations ensure compliance with Directive 2003/88/EC?
Publish
Are there any exceptions to the directive’s requirements?
Publish
Is there a formalized risk governance policy approved by management that defines the Enterprise Risk Management program requirements?
Publish
Is the European working time directive (2003/88/EC) mandatory in Luxembourg?
Publish
What are the consequences for non-compliance with Directive 2003/88/EC?
Publish
How do EU member states implement directive 2003/88/EC in its national law?
Publish
How do you ensure business continuity technically?
Publish
How do you ensure business continuity financally?
Publish
Which inspection rights are granted and to whom?
Publish
Who is the designated lead in terms of DORA?
DORA
Publish
Which audits and tests are you performing on a regular basis?
Publish
How many employees are working at Mixvoip?
Publish
Can you name your annual sales?
Publish
Which type of ICT services do you provide related to DORA?
DORA
Publish
Do you provide trainings and continuous skills development within the company?
Publish
What is the contract duration?
Publish
I bought a new modem. Can you use this modem or do I need to purchase a specific modem from you to have internet access?
Publish
I already have internet with you but I am moving. What should I do?
Publish
Can I get a new mobile number or port my existing one with you?
Publish
Which authorisation / license / certification do you have?
Publish
How can I identify you in DORA?
DORA
Publish
Where can I find your LEI code?
DORA
Publish
When I install Voxbi 2, the new mobile app, how can I transfer my configuration from Voxbi Legacy?
Voxbi Mobile
Voxbi Mobile
Migration
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